Frequently Asked Questions
WHY SHOULD I JOIN?
We'll offer you a sterling service that will leave your wallet fatter, ensure you always have the finest blades, and result in your partner and/or mother admiring your face (or legs) far more often.
HOW DOES IT ALL WORK?
First, you recognise the unrivalled potential this service offers you. You’re a person of action so you commit to the cause. One short form later and you’re greeted into the prestige that is Sterling Shave Club. We collect the funds monthly or two monthly or three monthly, then send you our amazing products. You could even buy them as one off products if you don't fancy a subscription. Your life just became richer and a little less complicated.
HOW GOOD ARE YOUR BLADES?
They’re spiffing! We're regularly told they beat our members old Mach 3 or Wilkinson Sword. And they should, we’ve scoured the far corners of the Empire in order to bring you truly sterling razors, the very best. Our bespoke Sterling handles have been crafted to be the very finest products. We have quite literally tested countless razors in order to ensure you will be impressed with our range and that they will leave you looking dashing, while saving you time and money in the process. Can't say fairer than that.
HOW DO I LOG INTO MY ACCOUNT?
Once you have signed up, you will be able to access your account using the email address and password you entered during your initial registration. You can find the log in tab on our homepage, enter your details and away you go! Before you will be able to log in you must click the link of the confirmation email we sent you when you signed up. If you are having trouble signing in just drop us an email at firstname.lastname@example.org.
CAN I CANCEL ANYTIME, NO QUESTIONS ASKED?
Of course, but we're sure you won't want too! Just log into your member section and from here you can amend, pause, cancel, upgrade, downgrade or add new subscriptions to your account with the touch of a button! You are in total control.
WHEN WILL MY FIRST ORDER BE DISPATCHED?
We aim to get your shaving gear off to you as quickly as possible, so you can look top notch and start saving money. If you pay via PayPal or card we get your blade out the same day or next business day at the very latest. It’s worth remembering we use His Majesty’s Royal Mail second class delivery system. This service aims to take 3 business days on top of our dispatch time. You will then receive your subscription around the same date each month, 2 months or 3 months or whatever repeat subscription period you've choosen thereafter.
DO YOU DELIVER TO BRITISH FORCES POST OFFICE (BFPO)?
We are proud to supply the fine men and woman of our Armed Forces wherever they maybe in the World. The cost for us to deliver to BFPO is slightly higher but we firmly believe our service men and woman shouldn't have to foot any extra cost. As such we're pleased to say all Armed Forces personnel pay the same great prices as the rest of us here on civvy street!
DO YOU DELIVER OVERSEAS?
We are here to provide to the fine men and women of Great Britain and Northern Ireland. But if you'd like to purchase blades in bulk from us we're sure we can sort something out for you. Send us an email on our contact us page telling us where you’re from and what you'd like and we'll get back to you pronto.
WHAT PAYMENT METHODS ARE AVAILABLE?
We offer PayPal, debit card, credit card and Amazon payment options. We can also take direct payments for larger bulk orders.
CAN I CHANGE MY SUBSCRIPTION TO ANOTHER ONE?
Of course squire! Move up or down as you wish. Just log into your account from the home page, go to the 'My Subscription' section and use the links to upgrade, downgrade, less-blades, or more-blades. It’s as simple as that. You can also add additional subscriptions to your account from here or purchase one off items.
CAN I HAVE MORE THAN ONE SUBSCRIPTION ON MY ACCOUNT?
Of course! The more the merrier. If you're joining us for the first time just add all the subscriptions you desire to your basket prior to check out. If you're already a member simply sign in to your account from our home page, click on ‘Add a new subscription’, make your choice, click ‘Add subscription’ and voila you have added another subscription!
HOW SHOULD I SPEND ALL OF THE MONEY YOU ARE SAVING ME?
Good question. We bought some inflatable dartboards, it didn’t end well. Best you work this one out.
HOW LONG WILL MY SUBSCRIPTION RUN FOR?
Probably until someone at Oxford finds a way to control hair growth, in the meantime it will run until you tell us otherwise – who likes having to re-subscribe to things?
WILL I BECOME MORE ATTRACTIVE AFTER USING YOUR PRODUCTS?
Yes, we cannot be held liable for the additional attention you may receive from co-workers, friends, strangers and sports mascots.
I FORGOT MY PASSWORD…
Not a problem, we'd better get it reset for you. Click on the “forgot password” link below the log in page and follow the directions. Still having problems? Send us an email at email@example.com and we'll sort it right out.
I CAN’T FIND AN ANSWER TO MY QUESTION, WHAT SHOULD I DO?
Send us an email - firstname.lastname@example.org -and we will reply as soon as possible. If we don’t have the answer, nobody will.